Hi Team,
I have configured SAP CC Email Channel in BCM with Integration with CRM IC. When i send mails to the configured Email Queue , i can see the mails coming in SAP CRM IC and the customer gets identified . But after the interaction is over , i cannot find that ,mail in the CRM . I even checked the SOIN and there are no mails .
I am not bale to understand how the routing of the email is going . Also i have configured the ERMS rule for the emails , but that rule will only work , when i will find any mail in the SOIN transaction .
The email channel form BCM is working fine , but the mail that comes in CRM , doesnt show up in the SOIN transaction
Require your valuable inputs
Regards
Rohit Bhan