Hi,
I created OSS message and below is the reply from SAP...
Hi Mofizur,
I've checked the situation and found out your S-USER is assigned to customer ##### but has no license for CRMPCD01 700. That's why it is not visible to you.
Please contact your local contract department to get a license.We (support area) can't provide a license.
On behalf of SAP Active Global Support
Thanks,
Mofizur